Microsoft Dynamics CRM enables organizations to automate, track and manage their relationships with all of their partners such as customers, prospects, vendors, donors or any related organization or individual.

Dynamics CRM has three main functional components, all of them integrated to enable a 360-degree view of your interaction with any partner.

Marketing

Manages relationships and out-going communication with prospective partners. Prospective partners can be linked to marketing lists or campaigns and all their contacts and communications or activities with them tracked. Lists of scheduled contacts or calls are maintained. When appropriate, prospective partners can be transferred to active partners.

Sales

Manages relationships with existing partners and their contacts. Maintains lists of scheduled calls or communications and keeps transaction, communication and activity history.

Customer Service

Tracks partner service requests, uses rules-based workflow to assign them to service agents or queues, provides a knowledge base to aid in request resolution and provides analytics to measure and monitor support activities.

Dynamics CRM allows robust enhancement or customization capabilities for any of these functional components to adapt Dynamics CRM to a customer’s specific requirements. CRM also offers a powerful workflow capability to allow the automation of key processes.

Dynamics CRM is also easily deployed on mobile devices like laptops, tablets and phones, allowing users access to its powerful features no matter where they are.

Finally, Dynamics CRM works like and is tightly integrated with Microsoft Outlook, providing a familiar work environment that fosters rapid user adoption and easy integration with an organization’s dominant communication tool.

What's New at Odyssey?

Arkansas MHC selects Odyssey to provide HR/payroll solution.

Odyssey was selected to implement their cloud-based HR/payroll system. Odyssey will replace a legacy, on premise solutions that struggled to meet their complex behavioral healthcare needs.

Mississippi CMHC selects Odyssey to provide Time and Labor Management solution.

Odyssey was selected to implement their cloud-based timekeeping system. Odyssey will replace a legacy, on premise solutions that struggled to meet their complex behavioral healthcare needs.

Upcoming Events

 
 

Odyssey to exhibit at i2i Conference in North Carolina.

Odyssey Software will be exhibiting at the i2i Conference in Pinehurst, NC on December 4th through 6th. If you have questions about how our administrative software solutions would work for your agency, stop by our booth for more information.

Odyssey to exhibit at Open Minds TII.

Odyssey Software will be exhibiting at the Open Minds TII conference in Philadelphia, PA on October 28th and 29th. If you have questions about how our administrative software solutions would work for your agency, stop by our booth for more information.